12winbd Privacy Policy – Our Commitment to Protecting Your Data

Welcome to 12winbd's Privacy Policy. This policy explains how 12winbd collects, uses, and protects your personal information. It applies automatically whenever you use our website, mobile app, or any of our other services.

12winbd firmly believes that user privacy is a fundamental right. We never sell or unauthorizedly share your data with third parties. All our data processing activities are conducted in accordance with internationally recognized data protection standards.

This Privacy Policy applies to all users in Bangladesh who use any service provided by 12winbd. You must be at least 18 years of age, and by registering you confirm that you are an adult.

12winbd collects certain specific information in order to deliver its services and maintain platform security. We classify the data we collect into the following categories:

We only collect information that is strictly necessary to provide our services. If you choose not to share certain information, some features may be limited as a result.

12winbd uses your information only for specific, legitimate purposes. Your data is never used for any purpose without your knowledge or consent. The primary purposes are:

• Creating and managing your account and ensuring its security
• Processing deposits, withdrawals, and all other financial transactions
• Identity verification as part of the KYC process
• Detecting and preventing fraud, money laundering, and other deceptive activities
• Providing customer service and support
• Sending bonuses, promotions, and personalised offers
• Identifying and resolving technical issues on the platform, as well as driving improvements
• Complying with applicable legal obligations

12winbd follows the highest industry standards to protect your data. All information stored on our servers is secured with 256-bit SSL encryption. Database access is strictly limited, and only authorised personnel can access specific data.

Your data is retained for as long as your account remains active and for the duration of any applicable legal obligations thereafter. Following permanent account closure, personal data is deleted within a defined period, though certain information may be retained for a specified time if required by law.

• All data transmissions are secured with 256-bit TLS/SSL encryption
• Firewalls and intrusion detection systems are active around the clock
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (2FA) adds an extra layer of security to your account
• Data backups are stored regularly in secure infrastructure

12winbd never sells your personal information. However, in limited circumstances, sharing certain data may be necessary. These situations are as follows:

• Payment Processors: Only the minimum necessary information is shared with mobile banking partners to process financial transactions
• Legal Authority: Information may be disclosed in response to a court order or lawful demand from a government authority
• Fraud Prevention: Relevant information may be disclosed to regulatory authorities in connection with investigations into fraud or money laundering
• Technology Service Providers: Technology partners required to operate the platform are given limited access to data and are bound by strict confidentiality agreements

Your information will not be shared for any purpose beyond those stated above without your prior written consent. All third parties with whom data is shared are bound by agreements consistent with our Privacy Policy.

The 12winbd website and app use cookies and similar technologies to enhance your experience and make the platform more effective.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled
• Functional Cookies: Helps remember your preferences and settings
• Analytics Cookies: Platform usage statistics are collected to improve our services
• Local Storage: Stores temporary data on your device to ensure faster loading

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services. By accessing our platform, you consent to the use of cookies.

12winbd respects your data protection rights. As a user, you are entitled to the following rights:

• Right to Access: You have the right to know what information we hold about you
• Right to Rectification: You may contact support to request corrections to any inaccurate information
• Right to Erasure: Under certain conditions, you may request account closure and deletion of your data
• Right to Restrict Processing: In certain cases, you may object to how your data is being processed
• Right to Data Portability: You have the right to request a copy of your data
• Right to Withdraw Consent: You may opt out of marketing communications at any time

12winbd is strictly an adult platform. No person under the age of 18 is permitted to use this platform. We do not knowingly collect any information from minors.

If we are informed that someone under the age of 18 has created an account, that account will be immediately closed and all associated data will be deleted. If a parent or guardian suspects their child is using this platform, please contact us right away.

12winbd reserves the right to update or amend this Privacy Policy as needed. For any significant changes, we will notify you via your registered email or through an in-platform notification.

Continued use of the platform following any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly. The date of the most recent update will always be displayed at the top of the page.

For any questions, concerns, or to exercise your rights regarding this Privacy Policy, please reach out to us. Our dedicated Privacy Team is ready to address all your enquiries.

• Email: support@12winbd.ws
• Help Center: Help Center Page Visit
• Live Chat: Log in to the platform and reach us directly via live chat support